Moody's AI Head Sergio Gago on Scaling

INTERVIEW Sergio Gago on Scaling AI at Moody’s

Sergio Gago, head of AI & Quantum Computing at Moody's, discusses how the financial services firm has identified hundreds of AI use cases by involving employees in the innovation process, moving beyond an initial approach that relied on a specialized innovation team.

In this “Five Minutes With” interview, Gago explains Moody’s approach to AI implementation, including the development of tools like a Policy Assistant that answers compliance questions and a Credit Memo Generator that automates financial analysis. He addresses why innovation teams often struggle to scale AI solutions when operating in isolation and shares practical insights for implementing AI in financial institutions.

By encouraging employees to contribute ideas, Moody’s generated over 800 potential AI applications. This inclusive strategy has helped the firm uncover numerous opportunities, such as automating compliance queries and generating credit memos.

Gago also explores th…